Ocado is an online supermarket offering M&S products, its own range and other brands through scheduled delivery. Check postcode eligibility, the complete checkout total and current Smart Pass terms before ordering.
Quick facts
- Best for: Shoppers wanting the M&S and Ocado ranges in one delivery
- Known for: Scheduled grocery delivery with M&S, Ocado and independent brands.
- Hours: Available delivery dates and one-hour windows depend on postcode.
- Price range: Check basket and delivery charges at checkout; optional Smart Pass announcement rates require current-offer confirmation.
Why consider this place
Its published service information identifies the grocery range and delivery windows. Standard fees, basket thresholds and current subscription conditions still need confirmation for the order.
Location and links
Service area and category
- City: Hatfield
- Region: England
- Country: United Kingdom
- Service area: United Kingdom delivery areas, subject to postcode availability
- Category: Online-only supermarket grocery delivery service
Scheduled grocery delivery
Ocado.com is operated by Ocado Retail. Its scheduled supermarket service is separate from rapid delivery through Zoom by Ocado.
- Delivery charges
- From £4.99 a month. The announcement has no visible publication date. Confirm the current offer, minimum spend, renewal, cancellation and available slots before joining; these are optional subscription rates, not ordinary per-order delivery charges.
- Delivery pass
- Ocado's Smart Pass announcement lists Anytime from £9.99/month and Midweek from £4.99/month for Tuesday–Thursday deliveries. The announcement has no visible publication date. Confirm the current offer, minimum spend, renewal, cancellation and available slots before joining; these are optional subscription rates, not ordinary per-order delivery charges.
- Ordering and delivery hours
- Ocado’s scheduled grocery service offers one-hour delivery windows; available dates and times depend on your address.
- Coverage
- Ocado says its service reaches over 80% of the UK population; confirm eligibility for your postcode.
- Basket thresholds
- Not confirmed: Current minimum-basket and small-order charge rules were not confirmed; check them before placing an order.
- Click & Collect
- Not confirmed: A current Ocado Click & Collect option was not confirmed; check local fulfilment options directly.
- Slot booking
- Not confirmed: Check the slot reservation and amendment deadlines shown with your order; current general deadlines were not confirmed.
- Substitution policy
- Not confirmed: Current replacement pricing and opt-out rules were not confirmed; review substitution settings before checkout.
- Full delivered cost basis
- Not confirmed: Compare the final basket, delivery charge and any small-order fee at checkout; a total-cost tariff was not confirmed.
Sources: Ocado Smart Pass membership announcement · Ocado grocery range and delivery windows · Ocado Retail service and coverage Checked 2026-09-24.
About this information
Researched from the public sources linked above. We have not visited or received confirmation from the business. Check current prices, availability and booking conditions before making plans.